REFUNDS:

• We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
• The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
• If shipping was free with purchase, then you will be responsible for shipping cost associated with returned items.
• Merchandise must be returned within 30 days of the fulfillment date.
• Merchandise must be unwashed and unworn.
• Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
• If an item is Ineligible for a Return and it is included, we will have to send back the Ineligible Item to you.
• FINAL SALE are NOT eligible for Returns or Exchanges. 
• Please allow 3-6 business days for return processing.
• Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website.
• Store Credit does not expire.
 
HOW WILL I RECEIVE MY STORE CREDIT?

Expect an emailed E-Gift Card within 3-6 business days of the delivery of your Return at our shop based on volume of returns. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

HOW DO I INITIATE A RETURN?

Contact us at authentixx@proton.me and we will be in touch to explain.
 
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

We hope you will take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires.

HOW DO I INITIATE AN EXCHANGE?

Contact us at authentixx@proton.me and we will walk you through the process.
 

WHAT DO I INCLUDE IN MY RETURN/EXCHANGE?

Please include a simple note with
• Order Number
• Desired Exchange size (if applicable)